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Vile Shameless Policy

although my optical benefits provider claims that their acronym stands for Vision Service Plan, i know better. i am on to them. punks.

of the many characteristics that i possess, un-thoroughness is not one of them; neither is incomprehension nor imprecision. funny, then, how i can't seem to make heads or tails of my vision benefits plan. it appears to be laid out quite neatly in the welcome packet, in nice little twelve and twenty-four month blocks. beneath its outward exterior, however, lies an insidious flowchart system.

oh, you can get $105 applied to a set of new frames every twenty-four months, no problem! as long as you never buy contact lenses again for the rest of your natural life. it's been twelve months and you need a new eyeglass prescription? hey, no charge! as long as... well, you don't mind the coke bottle look, do you? you know, with REAL glass lenses? really, it's all the rage! as for those contacts, your optometrist recommends you get new ones every year, so according to the previously mentioned frames policy, you can never buy a backup pair of frames and glasses for the rest of your natural life.

and these are only a few of the discoveries i've made thus far. i mean, seriously. who develops these policies? i'm a college graduate and i don't understand the logic here. explain your policy clearly and i won't complain [okay, well, i'll complain less... maybe]. require that i undergo on-the-spot training in my benefits plan at my optometrist's, making me look like a dimwit, and i'll get angry. sure, i'm in a place, financially, where i can comfortably afford to shell out more money than i was expecting to pay. but what about the next guy? in the area in which i live, it's more likely than not that such a surprise would be a much more difficult burden on your typical customer. that makes me angry.

a policy so bad that you have to shroud its truth from the end users... terrible.
Posted on Wednesday, November 10, 2004 at 10:59PM by Registered Commentermdog | Comments2 Comments

Reader Comments (2)

as previously discussed, I'm with ya on this one! vile, shameless, cruel people. tricksters. may they be forced to wear the coke-bottle, "insurance covered" version of their own.
Nov 11, 2004 at 01:47PM | Unregistered Commenterrachel
Oh no.... the Vision Plan of Doom!
Nov 13, 2004 at 10:32PM | Unregistered Commenterhappyhearn

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