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On August 4th my online statement showed that my payment due in July was not received. On August 5th I called Citibank customer service and WAS INSTRUCTED to place a stop payment on my check [which was sent well before the due date], pay the old balance with the now current charges, and that the issue would be taken care of. On August 6th I placed a stop payment on the original check, for a bank fee of $27. On August 11th my online statement showed that BOTH CHECKS had been applied to my account. The representative and account manager I spoke with said, in regards to the advice I was given on the stop payment, that "our reps only make suggestions, and that ultimately the customer is responsible for their actions." This is the worst "service" I have had to date, and I am IRATE. I have been a loyal Citibank customer for over seven years and I am LIVID at this treatment. I firmly demand retribution for unnecessary fees I have incurred.


follow up

their response:

There is a notation on your account to credit the returned check fee.

Thank you for using our website.

are you kidding me?!

my response:

What I'm taking issue here though is the poor instructions I received. My ON TIME payment was clearly mishandled by no fault of my own. I was more than happy to eat my $27 personal bank fee when I assumed that the check was lost by the USPS: I had no idea where it was. Now that it has shown up in the Citibank system, AFTER the POOR INSTRUCTIONS I received from one of your representatives, AFTER processing this bank fee, I am MORE than a little irked. A payment lost in CITIBANK'S internal receipt system I refuse to eat the cost for. The rep I spoke to today told me, "Well, the due date wasn't even until the 16th." Excuse me? So now I'm being reprimanded for paying my bill EARLY?! I have paid my accounts ON TIME, IN FULL, CONSISTENTLY for seven years. I have never had a problem like this before. I firmly request a $27 credit to my account as a consistent responsible Citi customer.

friggin kiddin me.

follow up on the follow up

their response:

To better assist you, we need to speak with you directly. Please contact us at 1-800-950-5114. We are available 24 hours a day, 7 days a week. Outside the U.S., call collect at 605-335-2222.

Thank you for using our website.

&^%$#@! morons.

my response:

Are you kidding me?! The representative I spoke with this morning TOLD me to write instead.

Give me the name of the manager[s] I should be speaking to directly. If I have to ask for a supervisor when I call, you're going to lose this customer.

Your representatives need to either be trained much better, or they need to not tell customers incorrect information.

This is ridiculous.

I'll be awaiting the name of the appropriate Citibank employee.

i swear i'm going to go ballistic.

Posted on Wednesday, August 11, 2004 at 01:31PM by Registered Commentermdog | CommentsPost a Comment

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