oh come on
i came back from lunch to a voicemail from a phone book advertiser, stating that it was imperative for accounts payable to call them back by the end of the day, and could you please reference [this] account number when you call?
me: hi, i'm calling back about a voicemail regarding [this] account number.
her: yes, okay, i see... and this is an account for [one of our departments in another town].
me: ah, yeah, that's one of our departments.
her: can you verify the address for [this department]?
me: sure, it should be [official department address].
her: um... no.
me: no?
her: no.
me: uh, okay, then... how about [alternate department address].
her: um... that's not it either.
me: okay? it could be under [old department address]?
her: that's... no. i don't have that.
me: [shuffling through old bills] um, it could be [possibility #1]... or [possibility #2].
her: ah... no.
me: or [possibility #3]?
her: none of those are correct.
me: well, at this point i'm just guessing then.
her: i need to verify this address before releasing information on this account.
me [thinking]: WTF! YOU people called ME!!
me: look, i don't know what to do here. i'm just calling back. i don't know anything about this account.
her: well, i'm sorry i wasn't able to speak with you about this account. have a nice day.
she was very polite. but clearly this was a waste of time for the both of us. i mean, unless there's some sort of health information or secret cure for cancer embedded in this mysterious account for an apparently nonexistent physical location... this shouldn't be that difficult. seriously, what am i going to do, maliciously rack up advertising charges for some random company? ooooo, THAT'LL show 'em.
i'm never getting that time back.
mdog
8 Comments
Reader Comments (8)
You should hav tried to sell her something while she was on or at least wasted more of her time by endlessly recounting old Simpsons episodes.
C'MON!
incredible...
I don't get it. If she was calling to confirm it, how could what you told her be WRONG? Wasn't she asking you for the information you had?
That's really strange. You don't think she was phishing for information or anything do you?
To borrow a line from our friend on the sunny beaches of Florida - that was bizarro!
no, i definitely went through an official at&t prompting system. this sort of thing has happened to me here and at other jobs -- needing to give a certain piece of information before moving on with things -- but usually I'M the one initiating the call. so this was particularly annoying, though in retrospect i'm fairly amused, especially at the fact that i really did say "well, at this point i'm just guessing then." frustration breeds authenticity?
You are not getting that time back... but you could have been watching "Shark Boy and Lava Girl"
it's all relative.