« chatty | Main | missing »

oh come on

i came back from lunch to a voicemail from a phone book advertiser, stating that it was imperative for accounts payable to call them back by the end of the day, and could you please reference [this] account number when you call?
me: hi, i'm calling back about a voicemail regarding [this] account number.
her: yes, okay, i see... and this is an account for [one of our departments in another town].
me: ah, yeah, that's one of our departments.
her: can you verify the address for [this department]?
me: sure, it should be [official department address].
her: um... no.
me: no?
her: no.
me: uh, okay, then... how about [alternate department address].
her: um... that's not it either.
me: okay? it could be under [old department address]?
her: that's... no. i don't have that.
me: [shuffling through old bills] um, it could be [possibility #1]... or [possibility #2].
her: ah... no.
me: or [possibility #3]?
her: none of those are correct.
me: well, at this point i'm just guessing then.
her: i need to verify this address before releasing information on this account.
me [thinking]: WTF! YOU people called ME!!
me: look, i don't know what to do here. i'm just calling back. i don't know anything about this account.
her: well, i'm sorry i wasn't able to speak with you about this account. have a nice day.
she was very polite. but clearly this was a waste of time for the both of us. i mean, unless there's some sort of health information or secret cure for cancer embedded in this mysterious account for an apparently nonexistent physical location... this shouldn't be that difficult. seriously, what am i going to do, maliciously rack up advertising charges for some random company? ooooo, THAT'LL show 'em.
i'm never getting that time back. 
Posted on Thursday, March 1, 2007 at 01:31PM by Registered Commentermdog | Comments8 Comments

Reader Comments (8)

You should hav tried to sell her something while she was on or at least wasted more of her time by endlessly recounting old Simpsons episodes.

Mar 1, 2007 at 03:30PM | Unregistered CommenterAndrew Luis


Mar 1, 2007 at 04:44PM | Unregistered CommenterSarah


Mar 1, 2007 at 04:46PM | Registered Commentermdog

I don't get it. If she was calling to confirm it, how could what you told her be WRONG? Wasn't she asking you for the information you had?

Mar 1, 2007 at 05:12PM | Unregistered Commenterrachel mcH

That's really strange. You don't think she was phishing for information or anything do you?

Mar 2, 2007 at 08:45AM | Unregistered CommenterTB

To borrow a line from our friend on the sunny beaches of Florida - that was bizarro!

Mar 2, 2007 at 09:02AM | Unregistered CommenterJim

no, i definitely went through an official at&t prompting system. this sort of thing has happened to me here and at other jobs -- needing to give a certain piece of information before moving on with things -- but usually I'M the one initiating the call. so this was particularly annoying, though in retrospect i'm fairly amused, especially at the fact that i really did say "well, at this point i'm just guessing then." frustration breeds authenticity?

Mar 2, 2007 at 09:04AM | Registered Commentermdog

You are not getting that time back... but you could have been watching "Shark Boy and Lava Girl"

it's all relative.

Mar 4, 2007 at 10:47PM | Unregistered Commenterpaul

PostPost a New Comment

Enter your information below to add a new comment.

My response is on my own website »
Author Email (optional):
Author URL (optional):
Some HTML allowed: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <code> <em> <i> <strike> <strong>