"hi, i'm calling regarding (information that my office had mailed to this patient). i don't really know what this is for, and was hoping that you could help me out. you can call me at work tomorrow at (xxx-xxx-xxxx). my name is (____), my account number is (xxxxxx) and my date of birth is (xx/xx/1944)... and please don't ask me that at work, because i won't say it out loud."