loopholes
i'm thinking it may be a good time to get a new phone.
i'm pondering getting one like paul's new toy, or perhaps one i was ogling once long ago. so i stopped into the local sprint store this afternoon.
aside: can i just tell you how much these brick-and-mortar cell phone stores freak me out? you've got a huge room that has, at most, a dozen products. you've got three or four vultures standing around, watching through the plate glass windows just waiting for you to come in so that they can swoop in and assist you with all of your questions and NEVER GIVE YOU A MOMENT'S SILENCE OR PRIVACY OH MY GOD GIVE ME SOME SPACE WOULD YOU PLEASE I NEED ROOM TO BREATHE. look, buddy, i know exactly what my current phone plan is, and i know how much the current ones suck, and i know exactly which two phones i want to pick up and handle and test, so would you please stop following me around like i need help finding my own ass?
so anyway, back to the store. paul's already had problems with these clowns ["i want to buy a phone from you." "no." "no?" "no." "um?" "come back next week." "but... i... want... to... buy... a... phone... from... you. like... now. seriously. i would like to give you money in exchange for your product." "how does thursday two weeks from now sound?" *paul slashes own wrists in violent rage*]. they have the a900, but of course, the a840 is out of stock.
now here's the part where i get angry [besides the part where Sprint Boy is trying to explain things that i already know]. hypothetically:
1) i can get a $150 rebate on a new sprint phone because i've been with them forever.
2) in order to receive said rebate, this requires signing up for a new contract.
3) the contract must cost at least $34.99 [WHAT??].
4) i am completely happy with my $29.99 free and clear plan.
5) the free and clear plan is no longer available to new customers.
6) therefore i must sign up for a $39.99 fair and flexible plan, because
7) THERE ARE NO $34.99 PLANS IN EXISTENCE. AT ALL. NONE.
or i can just wait for the phone to go on sale and buy the damn thing without worrying about the rebate. or i could buy one on ebay again. or i could steal paul's.
or i could call customer service and see what kind of magic i can work.
what i CAN'T do is keep using this phone indefinitely, because it's either going to fall apart [literally] or possibly electrocute me while i'm using it.
Reader Comments (16)
PS That phone is even sadder than the dinosaur that I use. At least mine is all in one piece, but that's because it didn't come with a flip top.
tb - i'm trying the customer service route tomorrow. i've never asked for anything, but i know for a fact that they have treated paul and his wife very well in the past, so i'll give it a shot. and the phone only broke about 24 hours ago... hence the sudden need for a new one!
rachel - exAAAAActly. they do terrible things JUST BECAUSE THEY CAN. it's excruciating.
As I was waiting for dorkus to "get approval" to make the swap, about the 5th irritated customer in an hour came in. He was extra-irritated and yelling.
I said to the salespeople "It must suck to work in an environment with such a weird business model as this, where you just basically say to customers "You're going to have to bend over and take it, and it's going to hurt, but it is all we can do because that's the way it is."
They looked at me like 1) I was nuts and 2) I had discovered their deepest secret.
customer service!
customer service!
customer service!
customer service!
customer service!
suebob - LOVE IT.
i wonder what amo wants me to do.
First, LOL @ freaky phone stores! That was my exact same thought. Why all that space? I mean they ARE selling cell phones.... that are supposed to be small!
I love my new phone. I loved my old phone. I have never had problems with Sprint, but I too am now maintenance. The "no plans under $35 sucks."
I would call Sprint, but don't use their website or you will REALLY be frustrated.
Looking forward to the update!
And why do new sign ups get a free bluetooth earpiece, while I, a 10 year loyal customer, do not?
that could create a monster
Not even I, dearest Maria, can imagine that.
-God
holy shit.
Well, I suppose every time you swear is technically in front of God.