i'm going to kill these people
mdog
1 Comment
CitiSucks
On August 4th my online statement showed that my payment due in July was not received. On August 5th I called Citibank customer service and WAS INSTRUCTED to place a stop payment on my check [which was sent well before the due date], pay the old balance with the now current charges, and that the issue would be taken care of. On August 6th I placed a stop payment on the original check, for a bank fee of $27. On August 11th my online statement showed that BOTH CHECKS had been applied to my account. The representative and account manager I spoke with said, in regards to the advice I was given on the stop payment, that "our reps only make suggestions, and that ultimately the customer is responsible for their actions." This is the worst "service" I have had to date, and I am IRATE. I have been a loyal Citibank customer for over seven years and I am LIVID at this treatment. I firmly demand retribution for unnecessary fees I have incurred.
bastards.
follow up
their response:
There is a notation on your account to credit the returned check fee.
Thank you for using our website.
are you kidding me?!
my response:
Obviously.
What I'm
taking issue here though is the poor instructions I received. My ON
TIME payment was clearly mishandled by no fault of my own. I was more
than happy to eat my $27 personal bank fee when I assumed that the
check was lost by the USPS: I had no idea where it was. Now that it has
shown up in the Citibank system, AFTER the POOR INSTRUCTIONS I received
from one of your representatives, AFTER processing this bank fee, I am
MORE than a little irked. A payment lost in CITIBANK'S internal receipt
system I refuse to eat the cost for. The rep I spoke to today told me,
"Well, the due date wasn't even until the 16th." Excuse me? So now I'm
being reprimanded for paying my bill EARLY?! I have paid my accounts ON
TIME, IN FULL, CONSISTENTLY for seven years. I have never had a problem
like this before. I firmly request a $27 credit to my account as a
consistent responsible Citi customer.
friggin kiddin me.
follow up on the follow up
their response:
To better assist you, we
need to speak with you directly. Please contact us at 1-800-950-5114.
We are available 24 hours a day, 7 days a week. Outside the U.S., call
collect at 605-335-2222.
Thank you for using our website.
&^%$#@! morons.
my response:
Are you kidding me?! The representative I spoke with this morning TOLD me to write instead.
Give me the name of the manager[s] I should be speaking to directly. If I have to ask for a supervisor when I call, you're going to lose this customer.
Your representatives need to either be trained much better, or they need to not tell customers incorrect information.
This is ridiculous.
I'll be awaiting the name of the appropriate Citibank employee.
i swear i'm going to go ballistic.
two unrelated thoughts
1) workplace drama... bail like crazy, or jump ship quick?
2) i got a package today! is it for me? can i open it? can i open it?
b109
I just want to scream at some of the men in my life that real worth is not about the hair or the legs or luscious lips. I want to say things like, "damn, did you hear that girl PRAY?" or "she might not be able to sing, but you should see her exegete."
courtesy rachel, 8/7/04
identity
this is what it tells me on the right hand side of the screen when i login.
it's really kind of... creepy.
i am mdog? really? and how do you know that for sure, o squarespace?
am i mdog? sometimes i wish i was. introspective, occasionally eloquent, good with words, plays well with others. it's a nice persona, really. but, it is only a persona... not the "whole" me. in the real world, i have to actually open my mouth. if you've ever spoken to me, you know that sometimes i jump ahead seventeen thoughts, and then proceed to give voice to the eighteenth thought without quite letting the audience in on my stream of consciousness. or that i say wrong things at particularly wrong times. and that i tell stories with way too much or way too little detail.
talking is not one of my strongest suits.
hence the blogging. some people work things out by talking them through with someone; i often seem to do better in the writing medium. though strangely enough, the journaling thing never really worked for me. a friend once encouraged me to journal; bought me one and everything. i did it for awhile. but i always just thought it was weird. my practical mind could not grasp the use of writing thoughts to myself, or worse still, an inanimate object. "what's the point?", i thought.
skip ahead a few years and with the advent of internet, maria aligns herself with an alter ego: mdog. a few folks called me that in college, but it never really caught on. i didn't want it then. now, i embrace it. signed up for a message board two years ago and had no idea what i wanted as my screenname. not my real name, not my im name... what to use then? with a few keystrokes and a click i was suddenly mdog. i liked the informational-yet-vague feeling of it all. and wouldn't you know, i found myself learning how to express thoughts by way of a keyboard and a message forum. very cathartic, actually.
i don't know what my point is anymore. just that i guess i am, indeed, mdog... but that's only part of the story.
mental note
under no circumstances should one buy ill-fitting clothing, even if
it's at a thrift store bag sale, split with two other people.
mu "fite" song
love and honor to miami, our college old and grand
proudly we shall ever hail thee, over all the land
[fight! fight! fight!]
alma mater now we praise thee, sing joyfully this lay
love and honor to miami, forever and a day!
[for rachel]
perspective
i have crossed over and along those tracks, usually accompanied by brother and cousins, innumerable times throughout my childhood. never would i have thought of it as a photo opportunity. the tracks? by the playground? near the town dumpsters and recycling sheds? no, no. the tracks, you see, were only an obstacle to cross. on the other side are the reservoirs: i.e., the usual summer fishing spot and winter sledding hills. hardly an area that would be defined as picturesque.
and yet there i stood, snapping shots of boxcars and rail ties. funny how fifteen years or so [and a camera] can change one's perspective on things. heck, i'd never thought about the possibility of taking anything other than "okay, ready? smile!" pictures until a few short years ago [thanks, joy]. i don't know an f-stop from an aperture; cameras with dials, adjustments, and indecipherable-yet-presumably-helpful miniature icons frighten me a bit. but i realize that sometimes all it takes is a different outlook, a different angle, a different eye, to find a decent photo.
my view of the world has changed a lot since i was a kid. i expect that trend to continue. i just hope i can keep everything in perspective, and always look out for the good side of things.
liner note wisdom
+++
objects that we see can be placed in 2 categories:
1 luminous objects (i.e. sun, stars)
objects which generate their own light
2 illuminated objects (i.e. moon, planets, humans)
objects which are only capable of reflecting light
+++
the closer an object is to a light source, the more illuminated it will be.
+++
- from illuminate by the david crowder*band
unintentionally funny
i was informed today: "your position is as secure as anyone else's."
it's all relative though, isn't it...?
while i realize i'm not in danger of losing my job, this is still one of the stupidest things i've heard in light of recent workplace drama.
